What comes first the clients or the systems?

By Gavin | March 26, 2008

It’s been a long time since I’ve written a proper message about what’s been happening

To be honest I’ve taken my eye off the ball.

My main focus needs to be on income generation and systemisation so the company and I are earning enough and I’m not getting in the way of a smooth running machine.

Part of my problem has been a chicken and egg scenario.

I’ve been wanting to service more clients but needing to organise my own ‘working life’ better so that the business runs more smoothly.

What comes first the clients or the systems?

We’ve got some very good VA’s already but they are totally booked up working with existing clients.

Anyway I made the decision a couple of weeks ago that the next new member of staff that showed some leadership potential was going to be ‘commandeered’ for my exclusive use.

I’ve spent the time waiting by mapping all the tasks that I need doing you can download the mind map here.
We’re working through the list as he completes each task I’m having him create a process map of what needs to be done so that we can use it as we build Outsource Success and our clients can benefit too.

Lots more to share over the next few weeks, expect to see regular blog posts from now on.

Gavin

Topics: outsourcing |

3 Responses to “What comes first the clients or the systems?”


  1. Alex Poole Says:
    March 31st, 2008 at 11:01 pm

    Hi Gavin,

    Great to see the overview of your company structure and systems.

    I’m going to try and create something like that for my online business.

    Alex
    http://www.alexpoole.tv

  2. Bob parker Says:
    April 24th, 2008 at 5:08 pm

    Of course the more you utilize, the more you will understand your clients. The more you can add additional value in assisting them in using your services as well. I would be reluctant to buy a swimming pool from someone who does not swim. I am much more comfortable with a computer technician that uses automation in his world to make his world more efficient.

    Perhaps a regular post of ‘here are the best instructions’ of the week would be a good project to implement for all parties involved.

    Then there are the realities of a business and keeping all the balls up in the air. Ahhhh, reality.

  3. gavin Says:
    April 24th, 2008 at 11:19 pm

    it’s fun filling in the holes and knocking the jobs off, you need to have them all laid out though.

    I keep adding more though!!

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