Outsourcing relationships – a case study
By Gavin | April 16, 2008
I have a good web designer, he has got good flair and his designs are generally pretty good. I’ve tried many designers and not all have been that good in coming up with designs, there is a definite look to some sites and I can often tell if they have been designed by an Indian company. It’s hard to actually put my finger on what it is about these sites, it’s just a feel.
My business plan is to help clients get a website designed or makeover as cheaply as possible as a good way to get them into relationship with Outsource success and fromm there they may want to hire extra resources and use a Virtual Assistant, where we can receive ongoing income and profits.
As a result of this I can’t afford to spend a lot of time interacting with the designer otherwise it ends up not being profitable particularly in the short term
I’ve produced quite a detailed brief that I ask the client to fill in and send to the designer.
I have the designer show me the first draft that he comes up with, I want to make sure that it looks OK and that he has got it more or less spot on and I can catch any misunderstandings.
Sounds straightforward so far…
Ok the problem now arises that he sends me his drafts at 5PM my time, now that is not a good time for me as it is the time that I have to go and pick up my son from nursery and then we have dinner time, bath time and then the bed time routine.
By the time I am finished with my routine, because of the time difference he has finished for the evening and he is not able to make any changes until the next day.
In order for our relationship to progress, I have decided he has to get his drafts to me by 4 O’clock that way I can give him feedback he can make any necessary changes and then send them to the client that same day
Now this may seem like a small point but it makes a big difference in the smooth running of my business and he is going to have to bend to my schedule or I am going to be more proactive in looking for a different web designer.
Topics: outsourcing, services |
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