Why would you want to have a high touch relationship with an outsourcer?

Some benefits could be

• Loyalty
• Improved response to your requests
• May add more value to your business, coming up with ideas for you to implement
• May be prepared to be more flexible with you.
• Generate ideas that can improve efficiency

Downsides

Invest time in getting to know someone and they end up leaving

Can spend a lot of time getting to know someone, that takes time and there is an opportunity cost associated with that.

Do you really need more friends?

It might be better to distinguish between High Touch and Low Touch Tasks rather than the relationships themselves?

What do you think?

Topics: outsourcing |

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